Refund & Return Policy – Noorfatimatextiles.com

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At Noor Fatima Textiles, we want you to feel happy and confident every time you shop with us.
If something isn’t quite right with your order, we’re here to help. Please take a moment to read our simple and transparent Refund & Return Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, unwashed, and in its original packaging.

  • All tags, labels, and accessories are still attached.

  • You contact us within [X] days of receiving your order (usually 3–7 days — you can decide).

Items returned in a used or damaged condition may not be eligible for a refund.

2. Items That Cannot Be Returned

Some products are not eligible for return due to hygiene and custom-order reasons. These include:

  • Custom-stitched or tailored items

  • Fabrics that have been cut on order

  • Clearance or sale items (if marked “non-returnable”)

  • Accessories such as undergarments, masks, etc.

If you’re unsure whether your item qualifies, feel free to reach out — we’re happy to assist.

3. Return Process (Simple & Straightforward!)

Here’s how to send something back:

  1. Contact us at [email or WhatsApp] with your order number and reason for return.

  2. We’ll respond with approval and return instructions.

  3. Pack the item securely and send it back to the address we provide.

  4. Once we receive and inspect the product, we’ll notify you about your refund status.

Please note:
Return shipping costs are usually the customer’s responsibility unless we sent the wrong or a faulty item.

4. Refunds

If your return is approved:

  • Refunds will be issued to your original payment method or as a store credit, depending on your preference.

  • Refund processing may take 3–10 business days after we receive the returned item.

If we are unable to approve the return (e.g., item is used or damaged), we will notify you.

5. Exchanges

Want to exchange for a different size, color, or product?

No problem!
Just contact us within 2 days of delivery, and we’ll guide you through the exchange process.

Exchange eligibility follows the same rules as returns.

6. Wrong, Damaged, or Defective Items

We’re very careful with packaging and quality checks — but if something arrives damaged or incorrect, we sincerely apologize.

Please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the issue

We will replace the item or offer a refund at no extra cost to you.

7. Cancellations

If you need to cancel your order:

  • Orders can be canceled before they are shipped.

  • Once shipped, cancellations are no longer possible, but you can still request a return after delivery (if eligible).

8. Store Credit

If you choose store credit instead of a refund:

  • It will be issued as a code or wallet balance.

  • It can be used anytime and does not expire (optional — let me know if you want an expiry date).

9. Contact Us

Need help with a return, refund, or exchange?
We’re here to support you.

Email:Info@noorfatimatextiles.com
Phone/WhatsApp: 03226364558
Address: Sitara Plaza Factory Area 

If you want, I can also prepare:

✅ Shipping Policy
✅ Warranty/Quality Guarantee
✅ FAQ page for returns and delivery
Just let me know!